Return Process and Credit


Please note that a customer can only return a product within 30 days of invoice date.

Products will only be credited in the following cases:

  • Leaves and Twigs accidentally typed in the incorrect quantity or product.
  • The product is faulty eg pump action on product faulty.
  • The incorrect product was sent.
  • The product was damaged in the packaging.
  • The product was damaged by the Courier.
  • The product was short packed by Leaves and Twigs.

Products will not be credited when:

  • The customer ordered the wrong product or incorrect quantities.


Procedure for Product Return


STEP 1

Complete the Product Returns Form by following this link.

STEP 2

Leaves and Twigs will then contact you to discuss a solution for your product complaint.

STEP 3

If the wrongfully sent product has to be returned:

  • Prepare parcel to be send back to Leaves and Twigs.
  • Include the following in the parcel:
‐ Product

‐ Copy of Invoice
‐ Post Office Receipt

  • NO credit will be processed for Postal Fee if the Postal Receipt is not included in your parcel.
  • Send the parcel to Leaves and Twigs postal address:
Leaves and Twigs
P.O. BOX 22
Pringle Bay
7196
  • A postage fee to a maximum of R30.00 will be paid to the customer's account, if the error was made by Leaves and Twigs.
  • When the parcel arrives at Leaves and Twigs, we will process the documentation.
  • The Credit Note will be sent to the customer via email or fax.


Procedure for Damaged or Leaking Product Return


STEP 1

STEP 2

  • The photo of the damage or leaking product will be sent for approval.
  • If the photo is approved, a RMA-Reference will be created. This will be your reference number for the return.
  • The RMA-document with reference number will be sent to you, the customer via email or fax.
  • NO returning of the product will be required, if approved.
  • If the photo is not approved, Leaves and Twigs will contact you telephonically or via email.to request for the product to be returned to Leaves and Twigs via Post.


IMPORTANT

  • If a parcel is returned by courier the customer will be held responsible for the payment to the courier.
  • If a parcel is returned by Post and not to the above mentioned address, the customer will be held responsible for the loss of the parcel.